Frequently Asked Questions 

Frequently Asked Questions 

 
Turn the shoe over and measure the flat widest part of the flat D shape and take the first measurement on the size guide. 
 
For example if your heel measurement is 1cm then go for the Small. 
 
The tubes are flexible so they will stretch a little. 
 
KITTEN HEELS: You can chop the top off the tube to shorten the tube to get on easier. 
 
Petite - actual size 0.5mm - stretch to size 0.7mm 
Small - actual size 0.8mm - stretch to size 1.1cm 
Med - actual size 1.2cm - stretch to size 1.5cm 
 
We’ll happily ship anywhere but it does put the costs up for you. 
Please select from the drop down menu in your basket. 
Any queries please get in touch. 
Yes we do. 
If you are not happy with your order for any reason please get in touch straight away to discuss it. Items can be returned in their original condition and packaging within 14 days of delivery. Please be aware, we do not accept items for exchange due to increased postage costs. Please return your item with your order number and contact details and a refund will be issued on receipt. Please reorder via our website or we are happy to take orders over the phone. Please return using a trackable service, as we cannot be held responsible for items lost in the post. There is no refund on your P&P unless your order is proved to be faulty.