FAQs

Receive a free pair of Heel Stoppers with your order.

You will receive one free plain pair of heel stoppers with every completed transaction. Your purchase MUST contain one or more pairs of full priced heel stoppers to qualify for a free pair. We usually send the same size and colour as ordered, however, if you wish to receive a different size or colour, just leave a comment on the order form! 

Your free pair of plain heel stoppers will be added on dispatch and will not show up on your order or at checkout. This is not a buy one get one free offer, you receive ONE free plain pair per completed transaction.

 

How to measure your heels

Turn the shoe over and measure the widest part of the flat D shape heel tip. This can be back to front, left to right or diagonally, so long as it is the widest part of the heel tip. 

Example - if your heel measurement is 1cm then go for the Small.

The tubes are flexible so they will stretch a little.

  • Petite - actual size 0.5mm - stretch to size 0.7mm
  • Small - actual size 0.8mm - stretch to size 1.1cm
  • Medium - actual size 1.2cm - stretch to size 1.5cm

Kitten Heels -  You can cut the top off the tube to shorten the tube to get the heel stopper on easier.

 

Do you ship overseas?

We’ll happily ship anywhere. Please select from the options during the checkout process. If you have any queries at all, please do get in touch. 

Do you ship to BFPO addresses?

Yes we do.

 

Can I return an item?

If you are not happy with your order for any reason please get in touch straight away to discuss it. Items can be returned in their original condition and packaging within 14 days of delivery. Please be aware, we do not accept items for exchange due to increased postage costs. Please return your item with your order number and contact details and a refund will be issued on receipt. Please reorder via our website or we are happy to take orders over the phone. We recommend that you  return an item using a trackable service, as we cannot be held responsible for items lost in the post. There is no refund on your P&P unless your order is proved to be faulty.

 

How quickly do you dispatch?

Next Day Delivery information

All orders are dispatched within one working day. Next Day delivery orders must be received by 3.00pm Monday - Friday or by 11am on a Saturday. If you place a Next Day delivery order on a Friday, and wish to receive your delivery the following day, please opt for 'UK Special Delivery Saturday by 1pm'. 

Please note - we don't always work on a Saturday, if you order a Next Day delivery after 3.00pm Friday up until 11am on a Saturday, it may not be dispatched until the Monday after the weekend. Please do call us on 01329 317390 or email sales@cleanheels.co.uk if you need an item dispatched urgently. 

Any questions, please use our contact page.

  

Do you take orders over the phone?

We do indeed, please call our office on 01329 317390 between 9am - 5pm Monday to Friday and until 11am on a Saturday. If we don't answer, please leave a voicemail.

 

Sustainability

Clean Heels are produced from sustainable, environmentally friendly materials and are manufactured in the UK.